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Cliffside - Guest House & Experience
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Museums and Interactive Virtual Learning
Museums and Interactive Virtual Learning provides informal educators with practical resources that will help them to build dynamic digital engagement experiences within their own cultural organizations. Presenting vignettes from experienced museum educators and end users, as well as scientific data and practical resources, the book highlights the mutual benefits that Interactive Virtual Learning (IVL) programs offer to the museum and those visiting from a distance.Chapters mirror the step-by-step process of developing reputable IVL programs and emphasize how important it is for cultural organizations to encourage cross-departmental collaboration, if they wish to ensure that their programs align with the overall goals of the organization.Providing a thorough overview of the technologies, budget, marketing and staff requirements, the authors offer a realistic depiction of the work involved in building content for digital engagement.Emphasizing the importance of assessing existing programming, the book shows how institutions can adapt content to fit a virtual format and create inclusive digital engagement opportunities that reach local, national, and international audiences. Museums and Interactive Virtual Learning is an essential guide for professionals who are tasked with interpreting the content of a cultural organization and building lasting digital engagement opportunities.It will be particularly useful to those looking to reach diverse audiences.
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Technologies, Innovation, and Change in Personal and Virtual Learning Environments
Over the last decade there continues to be an increase in the technology and how it affects our lives.Since then the incorporation of electronic databases and other communication tools for students, faculty and staff, virtual learning environments have become an important innovation in the student learning experience. Technologies, Innovation, and Change in Personal and Virtual Learning Environments presents a widespread collection of research on the growth, innovation and implementation of learning technologies for educators, technologists and trainers.The book is a useful source for academics and professionals interested in information and communication technologies.
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience
The Hospitality Mentality: Create Raving Fans Through Your Guest Experience
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Science, Technology And Innovation Indicators : Lessons from the Development Experience in Africa
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality. Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a company’s greatest asset—its people—and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others. Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests’ expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior “wow” moments that solidify memories that take satisfaction to the next level.By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty. The impact of The Hospitality Mentality is more than a warm, fuzzy feeling—it will drive a business forward.
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Tech-enabled Hospitality : Strategies to Elevate Guest Experience and Operational Efficiency
While the hotel and short-term vacation rentals sector is growing, there is a technology divide between operators using technology strategically to run better and those that are not.Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable and more personal. Tech-enabled Hospitality looks at how the intersection of technology and personalized service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector.With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernize their hospitality business without losing the essence of personal touch. Through real-world examples and in-depth expert interviews from Airbnb, Hostaway and Citizen M, this book explores hospitality functions such as property management, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools.This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room for providing a uniquely human experience that underpins true 'hospitality'.
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